Refund policy

Last updated: November 3, 2026

If something isn’t quite right, we’re here to help.

30 days to return

You can return your order within 30 days of delivery. Items need to be unworn and undamaged, in their original packaging (including any gift box).

How to start a return

Send us a message with your order number, and we’ll reply with the return address and next steps. Please wait for our reply before sending anything back: we can only process returns sent to the address we give you.

Return shipping

Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged or defective.

Damaged, defective or wrong item

If something arrives damaged, defective or isn’t what you ordered, contact us within 7 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, and you won’t need to send it back.

Exchanges

To swap for something else, return your item and place a new order once the return is approved.

Refunds

Once your return arrives and is checked, we’ll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, and your bank may need a few extra days to show it.

Orders with a special offer

If you used an offer like “Buy 2, get the 3rd free” and return only some of the pieces, we recalculate the offer for the pieces you keep and refund the difference. If you return the whole order, you get back the full amount you paid.